Big Baazi Casino Review

The player from India deposited 23370 rupees into their account in July 2023. The deposit was debited from their bank account, but the casino has claimed not to have received it. Despite contacting their bank as instructed, the chargeback request has been repeatedly rejected, leaving the player without their funds for 37 days. The player has contacted the licensing authority, we are waiting for their decision.

The player from India tried to withdraw her winnings, but the casino confiscated them without further explanation. The casino responded and stated that the player's winnings had been confiscated due to multiple breaches of the terms and conditions, including incorrect personal details and using a 3rd party payment method. The player explained that she had used her son's payment method as he also has an account at the casino. After reviewing the evidence supplied by both parties, it was recommended that the players involved be allowed to verify themselves and all of their details via a video verification call. The casino stopped responding at this point, so the complaint was closed as 'unresolved'. The casino later requested that the complaint be reopened, and stated that the casino wished to maintain their position, and that the player's deposits had been returned to them. The player confirmed that the deposits had been returned, and as the casino had acted in accordance with its terms and conditions regarding the use of a third-party payment method, the compaint was ultimately rejected.

The player from Finland had deposited 20 EUR and opted for a 200% bonus at an online casino. However, the bonus funds had not been credited to his account. Despite having reached out to customer service, the issue persisted. Subsequently, the player informed us that the issue was resolved, and we marked the complaint as 'resolved' in our system.

The player from Finland requested a withdrawal of 500€ but the process is stuck and the customer service is unresponsive. The player later informed us that he received his winnings and we could close the complaint as resolved.

The player from Norway opened an account, deposited money, activated the welcome bonus and met all wagering requirements. However, after submitting documents for verification, his account was closed and his winnings were confiscated, without explanation. After speaking to the casino, they conducted an internal review of the situation and decided to reinstate the player's winnings and reopen their account. The player received payment of their winnings and the case was resolved.

The player from India had his account blocked by the casino after he attempted to withdraw 35,000 INR, following a deposit of 32,000 INR. The casino had accused the player of cheating, but the player denied this and had requested proof. The player had been playing with his real money and was not aware of the casino's 1x wagering requirement on real money deposits. Despite the player's repeated attempts to contact the casino, there had been no response. We had advised the player to submit a complaint to the Curaçao Antillephone N.V. After further investigation, the casino admitted to mistakenly blocking the player's account and reinstated it, refunding all confiscated funds. The player confirmed that he had received his withdrawal successfully and his account was functioning properly. Consequently, we had marked the complaint as 'resolved'.

The player from India requested a withdrawal of 40,000₹ on 04/10/2023. The casino marked this as 'completed' but did not send the funds. The player, noticing no credit in his bank account, sought proof from the casino but was denied, and his inquiries are met with rudeness. Player’s complaint has been resolved successfully.