The player from Italy has been waiting two years for a refund of €2000 from Biamobet due to a self-exclusion issue and has only received €230 thus far. He is requesting the immediate settlement of the remaining amount despite Biamobet recently allowing him to reopen his account, knowing his gambling addiction.
BiamoBet Casino - Player’s refund has been delayed.
Amount: €1,770
BiamoBet Casino
Safety Index:Very lowSafety Index
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3.2
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 8m 18s
Case summary
4 hours ago
Public
Public
6 hours ago
Translation
I have been waiting for two years for the refund that was promised to me on Biamobet for not respecting the self-exclusion. Now, after only receiving €230 out of €2000, I am requesting the immediate settlement of the remaining amount.
Unfortunately, Biamobet also just allowed me to reopen my account with them despite being fully aware of my gambling addiction.
Automatic translation:
Public
Public
4 hours ago
Dear schieralorenzo09,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. To better understand and assist with your situation, could you please provide some additional information?
- Could you forward the self-exclusion request you sent to BiamoBet Casino? Have you specified the duration of the self-exclusion period?
- Kindly send the email from the casino in which they promised to refund €2000. You can forward it to me at veronika.l@casino.guru.
- Could you clarify when exactly you received the €230 from the casino?
- Additionally, please explain in more detail how your account was reopened. Did you need to contact customer support for the account to be reopened, or did you create a new account? Please also specify when this occurred.
I hope we can assist you in resolving this issue as quickly as possible. Thank you in advance for your reply.
Best regards,
Veronika
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