BiamoBet Casino - Player is struggling to pass the KYC.

Salve, ho vinto 550 euro mi hanno chiesto i documenti per la verifica circa 15 gioni fa' ma ad oggi non hanno verificato il mio conto, ho inviato varie email ma non risponde nessuno, li ho contattati tramite chat e rispondono le facciamo sapere per email mai risposto nessuno.

Dear billyplay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few days to review all the details from provided documents.

Which documents have you already provided, please? Could you please confirm you provided all the required documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Ho inviato tutti i documenti richiesti, carta identita, bolletta luce, copia carta di credito ed estratto conto bancario, non esiste conversazione perche non rispondono alle email.

Thank you very much billyplay for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello billyplay!

I will take care of your complaint from now on. I'll contact the representatives of Biamo.bet Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the verification issue.  

Hello billyplay,

I've contacted the casino. The casino representative told me, you have been verified already and you are free to make a withdrawal. Please, let us know how it goes and if your issue is truly resolved.

buongiorno, non sono stato verificato. se faccio il prelievo mi viene cancellato. le mando gli screnn

hanno verificato il mio conto, ho fatto la richiesta di prelievo.. Vediamo se? e quando pagano...

Hello billyplay.

I am glad to hear things are moving forward. I'll keep the complaint open until your confirmation of successful withdrawal. Keep us updated. Much appreciated!

ok. Grazie vi terro' aggiornati.

Billyplay, was your withdrawal request rejected again? Please post a screenshot, if that happened.

Non e stata rifiutata risulta pendente, ma non mi pagano perche ancora dopo piu di 20 giorni non mi hanno verificato il conto, il responsabile del casino non le hatto la verita' dicendole che il conto era stato verificato.

I understand. Let's be patient about this transaction for now and if there will be other issues we'll deal with them afterward.

Salve, alla fine dopo un mese mi hanno pagato, mai visto un casino cosi disorganizato.. Chiuso il mio conto. Mai piu. Grazie a voi di tutto.

I am glad to hear that you received your winnings, billyplay! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.