The player from Italy provided documents for verification but the account still hasn’t been verified. This case was successfully resolved.
BiamoBet Casino - Player is struggling to pass the KYC.
Amount: €550
BiamoBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
BiamoBet Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I won 550 euros they asked me for the documents for verification about 15 days ago but to date they have not verified my account, I sent several emails but no one answers, I contacted them via chat and they reply let us know by email nobody ever answered.
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2 years ago
Dear billyplay,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few days to review all the details from provided documents.
Which documents have you already provided, please? Could you please confirm you provided all the required documents?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
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I have sent all the required documents, identity card, electricity bill, copy of credit card and bank statement, there is no conversation because they do not respond to emails.
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2 years ago
Thank you very much billyplay for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello billyplay!
I will take care of your complaint from now on. I'll contact the representatives of Biamo.bet Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the verification issue.
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2 years ago
Hello billyplay,
I've contacted the casino. The casino representative told me, you have been verified already and you are free to make a withdrawal. Please, let us know how it goes and if your issue is truly resolved.
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2 years ago
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hello, I have not been verified. if I make the withdrawal it will be canceled. I send them screnn 
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2 years ago
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they verified my account, I made the withdrawal request .. Let's see if? and when they pay ...
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2 years ago
Hello billyplay.
I am glad to hear things are moving forward. I'll keep the complaint open until your confirmation of successful withdrawal. Keep us updated. Much appreciated!
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2 years ago
Billyplay, was your withdrawal request rejected again? Please post a screenshot, if that happened.
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2 years ago
Translation
It has not been refused, it is pending, but they do not pay me because after more than 20 days they have not verified my account, the casino manager has not caught the truth by telling her that the account had been verified.
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2 years ago
I understand. Let's be patient about this transaction for now and if there will be other issues we'll deal with them afterward.
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2 years ago
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Hi, in the end after a month they paid me, never seen such a disorganized casino .. Closed my account. Never again. Thanks to you for everything.
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2 years ago
I am glad to hear that you received your winnings, billyplay! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
