BiamoBet Casino - Pelaajalla on vaikeuksia läpäistä KYC.

Hi, I won 550 euros they asked me for the documents for verification about 15 days ago but to date they have not verified my account, I sent several emails but no one answers, I contacted them via chat and they reply let us know by email nobody ever answered.

Salve, ho vinto 550 euro mi hanno chiesto i documenti per la verifica circa 15 gioni fa' ma ad oggi non hanno verificato il mio conto, ho inviato varie email ma non risponde nessuno, li ho contattati tramite chat e rispondono le facciamo sapere per email mai risposto nessuno.

Dear billyplay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few days to review all the details from provided documents.

Which documents have you already provided, please? Could you please confirm you provided all the required documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have sent all the required documents, identity card, electricity bill, copy of credit card and bank statement, there is no conversation because they do not respond to emails.

Ho inviato tutti i documenti richiesti, carta identita, bolletta luce, copia carta di credito ed estratto conto bancario, non esiste conversazione perche non rispondono alle email.

Thank you very much billyplay for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello billyplay!

I will take care of your complaint from now on. I'll contact the representatives of Biamo.bet Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the verification issue.  

Hello billyplay,

I've contacted the casino. The casino representative told me, you have been verified already and you are free to make a withdrawal. Please, let us know how it goes and if your issue is truly resolved.

hello, I have not been verified. if I make the withdrawal it will be canceled. I send them screnn

buongiorno, non sono stato verificato. se faccio il prelievo mi viene cancellato. le mando gli screnn

they verified my account, I made the withdrawal request .. Let's see if? and when they pay ...

hanno verificato il mio conto, ho fatto la richiesta di prelievo.. Vediamo se? e quando pagano...

Hello billyplay.

I am glad to hear things are moving forward. I'll keep the complaint open until your confirmation of successful withdrawal. Keep us updated. Much appreciated!

ok. Thanks I will keep you updated.

ok. Grazie vi terro' aggiornati.

Billyplay, was your withdrawal request rejected again? Please post a screenshot, if that happened.

It has not been refused, it is pending, but they do not pay me because after more than 20 days they have not verified my account, the casino manager has not caught the truth by telling her that the account had been verified.

Non e stata rifiutata risulta pendente, ma non mi pagano perche ancora dopo piu di 20 giorni non mi hanno verificato il conto, il responsabile del casino non le hatto la verita' dicendole che il conto era stato verificato.

I understand. Let's be patient about this transaction for now and if there will be other issues we'll deal with them afterward.

Hi, in the end after a month they paid me, never seen such a disorganized casino .. Closed my account. Never again. Thanks to you for everything.

Salve, alla fine dopo un mese mi hanno pagato, mai visto un casino cosi disorganizato.. Chiuso il mio conto. Mai piu. Grazie a voi di tutto.

I am glad to hear that you received your winnings, billyplay! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.