BeVegas Casino - Player’s struggling to complete KYC verification.

Hello, I have hereby made this claim since the 22nd of May that I try to withdraw my money at the casino and every 5 days they say that a document is always missing and today my account was drawn at random for one more check, already I gave all the documentation to the security@bevegas.com department and we are still working on it today.

Yours sincerely

Miguel ***

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Could you please advise if it were your first withdrawal in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon, it's the first withdrawal but I still don't think it's normal for so many laps and not inform the customer right away

of all documentation and only inform each time you attempt to survey.

graciously

Miguel ***

Thank you very much Mike for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Good afternoon, I already ordered a new wire transfer order for the amount of 500 € on Friday.

graciously

Miguel *****

Hello Miguel,

Please update us when funds are received - I will set a timeframe one week.

Hello, I'll wait until the end of the week

thank you

Miguel *****

Good morning, I hereby inform you that from May 22, 2020 until today,

I received any amount of money I am entitled to at stake, to encourage people to play it is just facilities

to receive it is only difficulties now you can tell me which international entity to be able to do

a complaint at the judicial level.

graciously

Miguel *****

Hello Miguel,

Do I understand you correctly that you haven't received your winnings?

Can you tell me where I can make a complaint to unmask the fraud of this casino judicially

Dear Miguel,

BeVegas Casino is not licensed by any authority so I’m afraid that this is your last possibility to get resolved this case. We will try to contact them.

I would like to invite BeVegas Casino into this conversation. Can you give us some explanation of whole situation and why is this player experiencing problems with withdrawal?

Thank you in advance for the reply.

The situation doesn’t have much history I already sent all the necessary documentation and did everything I was asked to do now it was just the payment phase

???

Dear Miguel,

In cases where the casino is not willing to react on our request and we do not have a closer look on the case from both sides our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

Let's wait then ...

Thank you

Miguel ***

Good afternoon, today I received the transfer of the BeVegas casino, I thank you for your help.

best regards

Miguel Gomes

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli