Betzino Casino - Player’s deposit has never been credited to his account.

Hello,

I made a deposit of 100€ with CashToCode 3 days ago.

Unfortunately the money hasn't been added to my account at Betzino yet.

The payment at the local shop was successful (receipt in the attachments), also the payment provider on Betzino side said "payment successful" (attachment 2).

CashToCode is a similar payment system like paysafecard. You make the deposit in the casino, pay cash in the local shop and the money should be added after 10 minutes. I made several deposits with CashToCode in other Casinos, never had a problem.

Can you help me to solve this problem?

I already wrote Betzino several times, they are just delaying the process and are not very helpful.

Best regards!

Dear Laurenz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

The money is now available in my Betzino Account.

This Case can be closed and marked as solved!

Thanks for your help Casino Guru!

Awesome news, Laurenz. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.