Betzino Casino Review

The player from the United Kingdom used a bonus, completed it, and won 5000 euros. However, an additional 58000 euros were confiscated by the casino, alleging a breach of bonus terms and conditions due to higher bets, even though the player claims no active bonus was in play.

The player from the United Kingdom had won 1100 euros which he had tried to withdraw. Due to a technical error, the payout had been delayed for 4 days. The player's bank hadn't recognized any matching payments despite Betzino Casino having provided documentation of the transaction. The player had confirmed completion of KYC verification and provided bank statements to prove the non-receipt of funds. However, the issue was resolved when the player's bank identified the payment and put it on hold for further checks. The player then requested to close the case. We had rejected the complaint as per the player's request.

The player from the United Kingdom had encountered a transaction issue when an attempt to deposit €21 failed, but the money was still deducted from his account. Despite assurances by the casino's live chat that the issue would be resolved within 5 working days, he had not received his money back by 16/01. After we had advised the player to reach out to his payment provider and he had forwarded his payment receipt to us, the issue was successfully resolved. The player had confirmed that the money had been refunded to his account. We had subsequently closed the complaint as 'resolved'.

The player from the United Kingdom, after having made deposits totalling over €2000, had won €1000 but had faced difficulties withdrawing his winnings due to the online casino's requirement for additional documentation. The issue had been successfully resolved and the player's winnings had been transferred to his bank account.