Betzest Casino - Player’s struggling to receive winnings.

Hi, I want to complain about the Betzets. I've been trying to get my money for a long time. I'll tell you the details. I played at Betzets Casino. My balance after the end of the game was $100. I wanted to withdraw my deposit and winnings, but Betzets Casino delayed verification. They required a lot of additional documents. I have provided some proof of my identity, my address and my bank statement. Then the casino canceled the withdrawal and returned $100 to my casino account. I put the funds on withdrawal again, but I did not received the money.

I believe that the actions of the casino do not comply with the rules of the casino and the laws of any country. An honest casino returns money to its users. Please solve my problem.

Dear Vsem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed your KYC account verification successfully? Have you accumulated your winnings with or without any active bonus? If you have activated any promotional offer, please forward its name or a specific link. Ideally, please forward any relevant communication between you and the casino too. My email address is petronela.k@casino.guru. I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello. I am ready to answer all your questions.

No, I didn't get the verification letter. But I sent a lot of documents to the casino. I think that's enough to finish the verification. But the casino doesn't answer me or doesn't give me my money.

Here is a list of the documents I sent: passport and bank statement, other bank statement, passport registration address, gas check, bank card photo, electricity receipt, selfie with the inscription, Skrill account statement.

I used the welcome bonus. I can't find a specific link to this bonus. It's not working right now.

I sent to your mail petronela.k@casino.guru correspondence with the casino.

I hope you can solve my problem. Thank you.

Thank you very much Vsem for providing all the necessary information via email. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vsem,

I looked at your complaint and will do my best to help you. I would like to invite BetzestCasino into this conversation. Please, can you specify why this player can’t withdraw his winnings? Why his verification is still in progress? Thank you in advance for your reply.

Best regards,

Juli Casino.Guru

Hello Sir,

Thank you for your patience and we are very sorry for the inconvenience

This transaction was completed since the 9th of this month via skrill (100€)

I am sending the proof of payment via email to Petronela

Thank you very much once again

Kindest Regards

Casino Manager

Hello Vsem,

We just received an information from the casino that the amount transaction was completed since the 9th of this month. I just ask you to confirmed it once you receive it so we can close this complaint. Thank you in advance.

I got the money, thank you.

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli