Betzest Casino - Player’s deposit hasn’t been credited properly.

They have a very sophisticated way of stealing your money, when you deposit they enter the amount in sport money, when you transfer to casino money, they show that you won some free spins, they took 160.00 from this scheme.

Dear Denise,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that the deposited funds disappeared after you have transferred them from your sports account to the casino one?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi no, after the transfer, there was a popup saying you have 10 free spins and they used 160.00 from my account to play those free spins, I did not pressed 160.00 it was done automatically by the casino.

Thank you.

Denise S****

Thank you, Denise, for your reply. Could you please forward your bonus history before we'll contact the casino? My email address is petronela.k@casino.guru.

Thank you very much, Denise, for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Denise.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi did you succeed to have an answer from casino Zestbet

Thank.you

Denise S****

Hello this is all wrong, I never bought a bonus for 160.00, how can you buy a bonus of 160.00, it does not make sense, it has nothing to do with yggdrasil game, but with the casino. After the transfer of 140.00 (my deposit) from sport balance to casino balance there was a pop up saying you won 10 free spins I played those 10 free spins I won 20.00, when I returned to the game there was 160.00 gone from my balance, 140.00 deposit plus 20.00 gain from the free spins. Something is wrong, and I lost 160.00.

Denise S****

Dear Denise.

I am very sorry about the situation, but I believe everything is clear now (sustained with evidence). Is there anything else I can help you with?

Josef,

You know how to play casino, have you ever see a bonus of 160.00, and it happened that was the money transferred 140.00 (my deposit plus those supposetly free spins) where I won 20.00. I had 40.00 left in my account because I knew i would never be paid becau

se they are asking too many documents. So anyway this casino is not honest, and i hope that you will not give them a good rating.

Hi i just read the comments from players on your site and you can see all the negative experiences, this kind of casino should be sanctioned, they are literally stealing our money and they always have good excuses. I am very disturbed that casino guru and others accept their bad practices.

Thank you for trying to help us, even if you cannot win with these casinos.

Dear Denise.

I am very sorry about the situation, and there is a great chance that you have done it by accident. But, the casino team has provided us with clear evidence that you did buy bonus feature spins on your own. Since you do not have clear evidence that the game somehow glitched or anything sustaining your claims, we are forced to reject your case.

There is another option for you if you are convinced about your accusation. You can file an official complaint with the casino regulator. I can help you with it, although I am afraid they would have the same opinion.

Concluding all the information above, I am closing your case as 'rejected'. Contact me if you have any questions.

Best regards, Jozef

jozef.k@casino.guru