Hello all.
Thank you both for your cooperation in this matter.
Unfortunately, despite your full cooperation and the submission of all the evidence, there have been no developments in this case.
Dear Betzard Casino, without providing the log if this player was online when this withdrawal was requested, which could be of a big help in resolving this case, we cannot be sure that it was really the player who requested the withdrawal to the address where you sent the payout.
Also, Dear Teruel90, there is nothing more we can do on our side, and I sincerely apologize that we couldn’t assist you further on this occasion. Your understanding and cooperation have been greatly appreciated.
Therefore, as it is an uncertain case, this complaint will be closed as unresolved now.
Thank you once again, and I wish you all the best.
Best Regards,
Romi
Hello all.
Thank you both for your cooperation in this matter.
Unfortunately, despite your full cooperation and the submission of all the evidence, there have been no developments in this case.
Dear Betzard Casino, without providing the log if this player was online when this withdrawal was requested, which could be of a big help in resolving this case, we cannot be sure that it was really the player who requested the withdrawal to the address where you sent the payout.
Also, Dear Teruel90, there is nothing more we can do on our side, and I sincerely apologize that we couldn’t assist you further on this occasion. Your understanding and cooperation have been greatly appreciated.
Therefore, as it is an uncertain case, this complaint will be closed as unresolved now.
Thank you once again, and I wish you all the best.
Best Regards,
Romi
Edited by a Casino Guru admin