The player from Norway had been waiting for a withdrawal of €760 for weeks, despite being told by the VIP manager that the money would be sent. The player had won while playing slots and completed the account verification, but still had not received the funds. The Complaints Team had contacted the casino for clarification but did not receive a response. Consequently, the complaint was closed as 'unresolved,' which may have negatively affected the casino's rating and informed other players of the player's experience.