BetyBet Casino - Player's withdrawal is delayed.

Hello i have been waiting 4 weeks for my withdrawal support from the casino keeps telling for 2 weeks now the money is underway.

Was waiting the casino to pay but nope hope you can help thank you

best regards

Martin

Hello 19neveer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetyBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick yes i have a verfied account the account its active 3 a 4 months ago i got it from casino guru.

I dit not play with bonus funds i made a withdrawal in the past also.

After 2 weeks i ask the casino why my withdrawal is so late? the casino ask if i can put in my bank number again

so i put in the bank number again and ask for a break from playing if its oke and do i stil get my funds?

casino anser was yes everyting is fine you get the funds.

after 3 weeks casino told me everything is fine money is underway i got a mail.

Yesterday casino told me i have to wait until the break is over thats 4 more weeks therfore my complaint here.

i see a lot of red lines lol my english is not so good.

thank you

Martin

Hello Nick i do not have my funds yet but i have been in touch with the casino and they where honest enough you can close the complaint can you delete the hole complaint? thank you

Hello im sorry Nick the complaint is still open i like to explain now the casino is telling me 15 minutes ago there is no open withdrawal then just now support was telling me i cant withdrawal my account is closed.

i had a conversation whit support by mail and was promised i get my funds so i closed the compaint but now they keep switching.

i have al the mails where you can see they are saying diverend things i can send them to you? im now waiting for help from you because im getting frustrated and im not that friendly anymore

Edit response

im sorry but im getting so sick of this casino has no responsible gaming this stalling payment for almost 5 weeks just to wait so my account is active so i play the funds.

why are the ratings so high casino guru?

Martin

Thank you 19neveer for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you 19neveer for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetyBet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hello Nick and Peter after almost 5 weeks the casino have paid my funds.

after the casino notice i was complaining to casino guru they where speeding things up and asking me to close the complaint.

in 1 mail the casino was telling me we cant always provide the special needs of the players, i was waiting 4 weeks for my funds lol i have now close my account.

for other players good luck

thank you casino guru for the help you can close the complaint

Martin

Dear 19neveer,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter