BetyBet Casino Review

The player from Denmark deposited Litecoin to Betybet on 3rd June, but the deposit remained pending despite having 6+ confirmations. Customer support was unhelpful, and an email to their support bounced back. Additionally, the email verification link led to an incomplete site. We requested additional documentation from the player, but he failed to respond within the given time frame. Consequently, the complaint was rejected due to lack of response.

The player from Germany had been struggling with Lunubet Sports Betting to verify their account and withdraw €400 for over 15 days. Each time the player fulfilled a requirement, the casino provided a new one, leading to a frustrating cycle of unsuccessful attempts. We intervened by contacting the casino and reviewing the player's provided documents and video proof. Despite initial doubts about document authenticity, the casino agreed to make an exception and processed the player's withdrawal without full verification. The player confirmed receiving their money, resolving the issue.

The player from Finland had encountered problems trying to withdraw 500€ from Lunubet Casino. Despite two different methods (Zimpler and credit card), the withdrawals were cancelled due to 'technical reasons' according to the support team. The player hadn't done the KYC process as it wasn't required and hadn't used any bonuses. After communication with the casino and our team, the issue had been resolved when the player successfully withdrew the winnings using a credit card. The player confirmed the resolution and the complaint had been marked as 'resolved'.

The player from Canada had had issues with a withdrawal of $400 CAD in winnings, which the casino had repeatedly rejected despite previous successful verification and withdrawals. The player had claimed he was forced to wager a part of his winnings due to a misunderstanding of the casino's wagering requirement. After a series of discussions and exchange of information, the casino had acknowledged the player's complaint and promised to resolve the issue. The player had expressed dissatisfaction with the casino's policy but agreed to comply. The complaint had eventually been resolved, and the player had been advised to reach out if he had any further questions.

The Irish player, who had a verified account, experienced delays in the withdrawal process. The player's withdrawal request had been rejected multiple times due to verification issues. After corresponding with the Complaints Team, the issue was eventually resolved. The player then inquired about how to disable their account. The Complaints Team advised the player to contact the casino directly to request account deactivation.

An Austrian player was facing issues with the prolonged verification process and a cancelled withdrawal. After initiating the complaint, the player confirmed that the verification process had been completed, but the withdrawal was still pending. We intervened by setting a timer for an additional 7 days to allow the casino to process the payment. Upon expiry of the set timeframe, the player confirmed that the issue had been resolved. Consequently, the complaint was closed as 'resolved'.

The player had deposited money into her account, but the deposited amount wasn't credited. The casino team investigated the issue. With the player's cooperation, the lost deposit was located and credited to the player's account at the end. The complaint was closed as 'Resolved'.