The player's withdrawal is delayed for almost 3 weeks. The complaint was rejected as the player stopped responding.
BetWorld247 Casino - The player's withdrawal is delayed.
Amount: €350
BetWorld247 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, thank you very much for your help, I have requested a payout to my bank account from the said casino because a payout was not possible at the time, even Muchbetter, this payout was 18 days ago and the money is still not there. But I was in good spirits and since previously a deposit and withdrawal via Muchbetter was always done in seconds and continued to pay in, I now have a balance of over 250 euros again (deposit via Muchbetter) but I cannot withdraw the 100 euros it comes always an error message Betworld says the problem is with Muchbetter which is impossible. What can I do?
Automatic translation:
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2 years ago
Hello Marina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetWorld247 Casino. Please allow me to ask you a few more question before we would move forward.
Is your withdrawal through bank transfer still pending or did you cancel it? Did the casino request some kind of verification of your bank account?
It is possible that the casino requires some documents from you proving that the bank account is your own. Also it is common that some payments may be disabled from time to time and it is not really under the control of the casino, it's up to the provider.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello so the payment was not canceled documents were required submitted my account stands as fully certified. I also have 290 euros in the player account that I cannot pay out.
Automatic translation:
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2 years ago
Translation
Hello BetWorld247 Casino wrote to me over the weekend that a payout can take place again from Monday, I tried to do this but it is still not possible to pay out again. You answered me that you cannot tell me when a payout can take place. It's about 400 euros, which is a lot of money for me
Automatic translation:
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2 years ago
Hello Marina,
Were you able to make the payout during this week or the payment method is still unavailable? Did the casino give you any chance to use a different payout method?
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