BetWorld247 Casino - Player’s withdrawals have been discontinued.

Hallo ich warne ausdrücklich vor dem Casino Betworld247 ich habe dort einiges eingezahlt. Schon bei der Auszahlung gab es direkt Probleme ich kann nur in 50 € Schritten auszahlen pro Tag wenn das funktionieren würde wäre alles halb so schlimm aber seit der ersten Auszahlung hängt es in der Schwebe ich bin jetzt bei 200 € auf die ich noch warte.

Zudem habe ich ein Turnier mitgemacht wo ich zweiter geworden bin und 150 € gewonnen habe jetzt nachdem ich gefragt habe wo meine Auszahlung bleibt hat er Support mir mal eben 150 € von meinem Guthaben wieder storniert da mir angeblich der Gewinn von dem Turnier Nicht zustehen würde weil ich während des Turniers Zeitraumes keine 20 € eingezahlt habe. Ich habe aber nicht mit Bonus Guthaben das Turnier gespielt sondern mit reinem echt Geld Guthaben und außerdem sind in den Bedingungen nichts angegeben von einer Einzahlung während des Zeitraums die Bedingungen die angegeben sind

Terms

- Spiel:  Ecuador Gold

- 1st place: (EUR)  200

- 2nd place: (EUR)  150

- 3rd place: (EUR)  50

- Errungenschaft:  Symbol Multiplier

- Anzahl der Einsätze:  25

- Minimum bet: (EUR)  0.20

- Datum:  05-JAN-2022 00:00:00 - 11-JAN-2022 23:59:59

Man kann auch mit dem Casino keine vernünftige Kommunikation oder Einigung finden auf die Auszahlung warte ich wie gesagt auch schon über zwei Monate. Reiner Betrug 

150 € Gewinn wurden einfach storniert der mir zusteht

200 € stehen in der Auszahlung die nie bei mir angekommen sind

Dear kevdani,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let's deal with the first problem before we'll get to the tournament prize.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €250 has been approved by the casino and subsequently split into several installments by €50? Do I understand correctly that €50 has been received already and €200 is the remaining disputed amount? When have you received the first payment?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

nein noch nie irgendwas auf meinem Bankkonto eingegangen

Thank you very much, kevdani, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello kevdani,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BetWorld247 Casino to join the conversation. BetWorld247, can you provide any update on the status of the player's payments?

We would like to ask BetWorld247 to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear kevdani,

I have tried to contact the casino repeatedly but without success. I’m afraid there is not much that can be done without their cooperation.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded (adam.m@casino.guru).

I wish I could be of more help.

Best regards,

Adam

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

I received the following response from the casino via email:

"Hi for all tournament there is requirement 20eur to be deposited in the period of tournament. Users doesn't copy that to you.

- Betworld247 has rights to doesn't give award for users who doesn't have deposit on his account. If user plays tournament with Freespins award on it it can be take out award.

- Money must be deposited in the period when the tournament starts and ends.

- Withdraw shouldn't be done in the period when the tournament starts and ends.

- The Player is not allowed to use any strategy in playing with an active bonus in order to fulfill the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.

- Terms

- Game: Zulu Gold

- 1st place: (EUR) 250

- 2nd place: (EUR) 150

- 3rd place: (EUR) 100

- Achievement: Symbol Multiplier

- Number of bets: 25

- Minimum bet: (EUR) 0.20

- Date: 26-JAN-2022 00:00:00 - 01-FEB-2022 23:59:59

Min deposit in period of tournament 20Eur for get award and do not have withdraw in the period of tournament

Here is the link that users can see all terms

https://betworld247.com/wiki//bonuses#tournament_casino"

As user says he didn't deposit in the period of the tournament and that was the first thing that terms isn't fulfill so award wasnt on the account of the user. All the best

Thank you for your response Betworld 247.

While I can see that in the bonus terms listed under "Tournament Casino" it states that a minimum deposit of 20EUR must be made during the period of the tournament, this information is not displayed under "terms" when clicking on the promotion itself, only the terms as originally posted by the player at the start of this thread can be seen. Therefore, although this explains why the player's prize of EUR 150 was canceled, it is understandable that the player easily missed this information and was unaware of breaking any rules.

Could I also ask you to clarify what has happened to the player's other outstanding 200EUR that was requested for withdrawal?

Danke genau was ist mit den anderen 200€ die in der Auszahlung sind ?

When player registered he signed terms and conditions, player at offer page is just promo material and there is at the website link that calls bonus terms that can see the terms and conditions. Mr. Kevdani have 150eur and can be payout from much better, astropay or wait bank to resolved and clear transfer.

Novembar is cleared, it can be that you take credits back to account as there is no that transaction in system

Dear Betworld 247,

I want to make sure I understand correctly, are you stating that the withdrawal from November was canceled by the player?

Also, are the other withdrawals from late December and early January still being processed?

Selbst die Zahlung aus November ist nie angekommen bei mir obwohl abheben da steht. Bis jetzt sind 0€ ausgezahlt von den 4x 50€

We would like to once more ask BetWorld247 to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved' and have a negative effect on the rating.

Dear kevdani,

Has there been any further development with your withdrawal?

The new bank has arriver and it will be resolved in 48h. You have 2 payouts with 50 our each. It will be resolved and sorry for late resolving. Problems are resolved and thank you. We from betworld247 always payout customers and take care for them. Once again it will be resolved in 48h your payouts

Hi, as we answer on other case..The new bank has arriver and it will be resolved in 48h. You have 2 payouts with 50 our each. It will be resolved and sorry for late resolving. Problems are resolved and thank you. We from betworld247 always payout customers and take care for them. Once again it will be resolved in 48h your payouts

Ähhm ich habe insgesamt 4 mal 50 € in der Auszahlung gehabt und nichts ist angekommen das Guthaben ist auch nicht wieder als Guthaben im Casino

As we can see you take back credits and 2 bank transfers are cleared. Take a look with your bank. Take a look with your swift,IBAN that you give. This 2 will be in 48h resolved also. Best regard

Dear Betworld247,

It seems there is some confusion over how many payments the player should be receiving. Are you stating that two out of the four withdrawals have been cancelled and credited back to the casino balance? Please clarify what you mean when you say "As we can see you take back credits".

Please Kevdani insert the new good IBAN as we got information that your IBAN inst inserted correctly. This one is characters and need to be 22. Regards

BetWorld247 Casino,

I ask once more that you respond regarding the amounts the player has requested for withdrawal.

Dear kevdani,

Have you checked your IBAN information as requested?

Hi the user still didnt make changes, after he make changes of IBAN bank will send money to bank account on this wrong IBAN isnt possible

Hello Betworld247,

I can appreciate that but we are also trying to establish why there are only two payments and not four.

I refer you to my previous question: Are you stating that two out of the four withdrawals have been cancelled and credited back to the casino balance? Please clarify what you mean when you say "As we can see you take back credits".

As we can see the bank of two before transfers are cleared, maybe Kevdani change IBAN then. Please check with the bank, we can see two cleared transfers. It wasnt take credits back to account that was some other user. We always give back credits to users if needs and find faster solution to payout. Now new bank is here and every payout is in 24/48h

Thank you for your response Betworld247.

If the player has, as you have stated, entered their IBAN information incorrectly making the processing of their payments impossible, how were the previous payments able to be processed?

Are you able to supply evidence of these two previously cleared transfers? Feel free to send directly to my e-mail: adam.m@casino.guru

That is now question does user change IBAN at our platform or what because now its not possible to payout. We must wait user to check and change IBAN on platform. He was also inform on the platform from support

Ich habe die iban korrigiert aber warum reden wir von 2 Überweisungen a 50 Euro wenn es insgesamt 4 sein müssen

Dear Kevdani,

Please confirm if this is the one and only time you have altered the IBAN in your casino account. The casino is stating that two payments have already been processed.

Ich habe die IBAN noch nie geändert. Auch jetzt konnte ich die iban nicht ändern sondern konnte nur eine Nachricht mit der richtigen iban Schicken. Das Casino hat zwar geantwortet danke aber hat die iban nicht korrigiert. Es steht immer noch die falsche iban drin. Ich selber kann die Iban garnicht ändern. Es war so das ich nach der stonierung der Auszahlungen weil sich nichts tat ich garnicht mehr die Möglichkeit hatte wire Transfer oder eine sonstige auszahlungsmethode auszuwählen und ich erneut meine Bankdaten angeben musste.

Jetzt konnte ich die iban korrigieren.

Es ist keine einzige Zahlung der 50€ bei mir angekommen und die können ja garnix ausgezahlt haben wenn bei der iban nur 18 Stellen vorhanden waren. Also sind noch 4 Zahlungen a 50€ offen

Thank you Kevdani for confirming.

Dear BetWorld247,

The player states that they have not previously changed their IBAN. As you have stated it would therefore be impossible for the two previous payments to have been processed.

You have also stated:

"As we can see the bank of two before transfers are cleared"

So I want to ask you again, are you able to supply evidence of these two previously cleared transfers? Feel free to send directly to my e-mail: adam.m@casino.guru.

If you have a record of these previous transfers, does it not show which IBAN was used?

Hi, Yes bank confirmed but we will payed out all 4 payout request as you update IBAN. Please be careful in the future as well. Thank you

Thank you for your swift response, BetWorld247.

Dear Kevdani,

Please continue to keep us updated and let us know when you receive payment.

Ok die richtige IBAN ist drin. Dann können sie es ja jetzt auszahlen.

As we have confirmed there is 100 eur payed out. One more transfer needs from bank to be back as they send it to wrong IBAN and it will be on account also

Thank you BetWorld247, please do continue to keep us updated.

Dear kevdani,

please let us know when you have received each payment.

Sie können doch garkeine Überweisung gemacht haben wenn 4 stellen der Iban gefehlt haben.

We made 2 now as 2 must bank reverse and send again to this you IBAN, please confirm that 2 withdraw comes to account.

Dear Kevdani,

Could I ask if you have received any payments yet?

Einmal sind 100€ angekommen am 21.02 100€ fehlen noch

Thank you for the update Kevdani.

Dear BetWorld247, has the second payment been processed also?

As bank says its cleared we send to them that you said its not, and we will chase them. For new payout we send to new bank request so you can get it. The old Bank has last payout with wrong IBAN but it will be resolved

Dear Kevdani,

Have you now received your payment? Is the matter resolved?

Kind regards,

Adam

Nein 100€ fehlen immer noch

Dear BetWorld247,

Please respond and explain the reason for the delay. Was the second payment not processed?

??

THe money will be payed tomorrow as our Bank and managers team answer. Thank you

Please check the bank account and confirm it for us. Thank you

Dear Kevdani,

Has the outstanding payment now been made to you?

Please provide an update on the situation.

Kind regards,

Adam

Dear Kevdani,

Please let us know if this issue has now been resolved. Please also be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Kind regards,

Adam

Dear Kevdani,

Although I presume that this matter has been resolved, without any confirmation from you the complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam