BetWorld247 Casino - Player’s withdrawals are delayed

3 withdrawals made in may/april 2022.

still on pending. Did everything i could to talk to costumer support, but they ignore everything now. In the begging they kept telling me i would get the money and that it is already by the bank. But nothing.

i am 100% sure that i didn’t violate anything that would cancel my pay-out. It has been 8 months and they still refuse to pay out.

Dear Pvs1998,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

i haven’t received any withdrawals yet. I have 3 withdrawals pending now. Total of around 180 euros.

i can confirm that i’ve passed the KYC verification and i am fully verified. And i haven’t used any bonus to get my winnings.

thank you for the fast response.

if you need anything else, please let me know

Dear Pvs1998,

Before we contact the casino, could you please forward a screenshot of your pending withdrawals to tomas@casino.guru? If there is any relevant communication between you and the casino, please send it as well.

Hello,

i have sent an email

Thank you very much, Pvs1998, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of BetWorld247 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you Pvs1998 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetWorld247 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the eCOGRA – an alternative dispute resolution service (complaints@ecogra.org) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/support/online-gaming-support/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter