The player from Germany was dissatisfied with the withdrawal process. She had been waiting for her withdrawal to be processed for more than three weeks at the time of submitting the complaint. Later, the player successfully received a part of the requested amount. After further delays, the player was advised by the casino to create an AstroPay wallet to speed up the withdrawal process. We closed the complaint as 'Resolved' after the player informed us she was receiving the remaining amount in instalments.
BetWorld247 Casino - Player’s struggling to withdraw winnings.
Amount: €350
BetWorld247 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
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Hello ... I've been putting off my payout since December 4th. Allegedly it would be problems for the bank and the money would finally be paid out now. The payout conditions are already customer-unfriendly there.
In the attachment I am sending the last chat history and I hope you can help me. 
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2 years ago
Dear Muddi70,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you for your reply, Muddi70. Do I understand correctly that you have never made a withdrawal via Skrill?
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2 years ago
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Hello ... no, so far everything was done via Trustly. No payment transactions via SKRILL. Warm greetings
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2 years ago
Thank you very much Muddi70 for your reply. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
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Until then, many thanks to you ... and a happy new year.
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2 years ago
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Hello Andrej, since you will probably not get any further, I will probably bite the bullet and deposit money again via SKRILL in order to then repeat the entire payout process there. Thanks for the help.
Warm greetings
Christiane
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2 years ago
Dear Muddi70,
I apologize for the delayed response. I’ll contact the casino and see if I can help.
I would like to invite BetWorld247 Casino to join this thread.
Dear casino team,
Can you please let us know if there’s been any news regarding the problems with the bank? Is processing Muddi70’s withdrawal via Skrill after making a deposit for verification using the payment method a viable option in Muddi70’s case?
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2 years ago
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Hello Andrej, thank you very much for that.
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2 years ago
Hello Muddi70 and Andrej,
I am so sorry to hear that you have a problem with money withdraw. I'll check with our financial team ASAP and try to push through so you can have a money on your account by the end of the day.
Have a nice day.
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2 years ago
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Hello Andrej ... thank you very much for the mediation. I am happy to announce that € 100 of € 350 has already been paid out today and is in my account. If this continues with the payout, I'll be more than happy.
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2 years ago
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What a shame, dear Betworld247 Casino, it would have been a nice move if you paid out the rest now. But today there is nothing.
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2 years ago
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Very disappointing... will something be paid out again and if so, when? I get really gasping...!!!
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2 years ago
Thank you, BetWorld247 Casino, Muddi70, for the replies.
Dear casino team,
Can you please indicate a time frame in which can Muddi70 expect the remaining amount to be processed?
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2 years ago
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Dear Betworld247 Casino...I ask you again with all due respect, please finally pay out the remaining €250.00. Thank you...
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2 years ago
We would like to ask BetWorld247 Casino to give us an update on this matter. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.
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2 years ago
Hi, the bank resolved some of your payouts requested. As we ask mr Muddi to take money with muchbetter as it Ewallet and fastest way. He needs to just deposit 10eur so system can recognise him and then take all money without the problem. Its 250eur and that can be resolved it like that today or just wait bank transfer to resolved from banke end all payouts list. Thank you
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2 years ago
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I have SKRILL and JETON...does any of them work? Then I'll do it now.
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2 years ago
Germany skill doesn't work unfortunately. JeTON we dont have. Much better, Astropay or bank transfer is withdraw available for Germany users
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2 years ago
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Bank transfer doesn't work either. Do I have to set up an ASTRO PAY?
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2 years ago
You can write to support so you can find the solution and how system works and resolved it.
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2 years ago
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That's fine...ASTRO PAY is set up. Where can I take back the payment?
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2 years ago
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All right, dear ones... well, everything is now running via Astro PAY, due to the system, only in daily 50€ increments, but it works and I already gave today's 50€ to my bank.
I would like to thank you very much and of course Andrej directly for your support...😘😘😘
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2 years ago
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Yes, I think so too. I think we can consider the case closed here. 😊👍
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2 years ago
Thank you, BetWorld247 Casino, Muddi70, for your replies. We’re glad to hear the good news!
Thank you, Muddi70, for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Should there be the need to, you can reopen this complaint anytime.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
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