The player from Germany was dissatisfied with the withdrawal process. She had been waiting for her withdrawal to be processed for more than three weeks at the time of submitting the complaint. Later, the player successfully received a part of the requested amount. After further delays, the player was advised by the casino to create an AstroPay wallet to speed up the withdrawal process. We closed the complaint as 'Resolved' after the player informed us she was receiving the remaining amount in instalments.