Betworld Casino - Player’s struggling to withdraw his winnings.

Ho giocato su questo casino betworld, leggendo che gode di una ottima reputazione, ma ho trovato dei grossi problemi. Dopo aver depositato circa 1600 euro vado a fare un prelievo di 400 euro sempre tramite Mastercard con la quale ho anche depositato, puntualmente il casino mi risponde di contattare Mastercard perché la mia carta non è abilitata,ma questo è falso ho sempre giocato a qualsiasi casino aams e non aams ed hanno puntualmente pagato le Vincite su questa mia carta. In alternativa chiedo allora il pagamento tramite bonifico bancario, ma mi rispondono che non è previsto, io mi chiedo come devo fare allora per prelevare? Vogliono che i 400 euro li rigiochi perdendoli?

Dear Francesco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised any alternative method to withdraw your winnings? Could you please confirm that this was your first attempt to withdraw funds? Have you contacted your bank regarding this issue? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Furthermore, please understand, that a variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. However, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Comments from the player:

"Hi, it is the first withdrawal I make, as an alternative method they have told me that I must open an ecopay account and I must make a deposit with the ecopay account, alternatively I left another card but they do not accept it."

Dear Francesco,

Thank you very much for your reply. Do I understand it correctly that you have created an EcoPayz account? Have you deposited funds with this method already as advised from the casino?

Salve al momento non ho creato nessun conto ecapayz, ho inviato un altra volta la richiesta di prelievo sulla mia carta..

Ma come è possibile che ho giocato su tantissimi casino non aams ad esempio rabona, zetcasino, campobet, betn1 e tanti altri e nessuno mi ha fatto storie per il prelievo ed ho sempre utilizzato la medesima carta che ho utilizzato su betworld

Dear Francesco,

As I mentioned earlier, several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence on the payment methods variety. I will set the timer for 7 days and wait for your update regarding the requested withdrawal. Please let me know if it worked this time.

Dear Francesco,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.