Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please advise if this were your first attempt for a withdrawal or you’ve received payment before? If you’ve been offered an alternative way to withdraw your winnings, I’d recommend following the instructions. Please understand, that a variety of the payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation and contracts with the payment providers, all have a major influence. However, I believe we will be able to help you to resolve your problem as soon as possible. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.