The player from Argentina, who made many previous successful deposits and withdrawals, is experiencing difficulties after being requested to submit verifications documents. They've submitted the required documents, but their account is still under verification and they haven't received a response from the casino. The complaint was resolved as the player's account got successfully verified.
BETWINNER Casino - Player's account pending verification response.
Amount: $4,020
BETWINNER Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good afternoon,
I am having a problem with betwinner, I already made many deposits and withdrawals through the page, but when I wanted to make the last one, he asked me to request documents, I sent them my photo of the identity document + screenshots of astropay deposits + selfie with ID and email from security. All this was accepted but I got the following message, "Your data is under verification now. Wait for the answer, please" and they didn't give me an answer, I don't know if I should worry or what. I always made withdrawals and deposits for crypto and three times for astropay, but this was verified correctly
Kind regards
Automatic translation:
Public
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1 year ago
Hello bautzin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETWINNER Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? All the documents have been approved and did you receive any confirmation of it? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Dear bautzin,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
