BETWINNER Casino - Player's account blocked and subsequent account rejected.

I had created an account on BETWINNER and everything was working well until one day I got blocked. I couldn't place any bets, so I panicked and decided to withdraw as much money as I could... I had a lot of open bets so I couldn't take everything out... About 350 euros remained in this account.

I wrote to them but they provided no solution... Sometimes they gave me silly excuses like, I couldn't email them from a hotmail account, I had to choose another one...

Since that account was blocked (with no possibility to place any bets), I decided to open another one, thinking that I had lost the previous one forever and I deposited 50 euros... As I saw everything was working fine, there was no blockage, I could place bets, everything went well, I thought there must have been some technical error with the other account and I would recover my money in time... I thought Betwinner were honest, but I was mistaken. I decided to deposit 500 more euros and this was when they blocked me. I could only place 2 bets on this account.

I wrote to them and after a tiresome process in which they asked for numerous photos of my documents, selfies, phone bills, income receipts, etc... They finally told me that it's prohibited to have multiple accounts and they have the right to not return my money for this reason alone.

I didn't know that it wasn't allowed to create multiple accounts, especially since when I made the second account, the first one was already blocked and unusable, SO TECHNICALLY I NEVER USED TWO ACCOUNTS at the same time. I operated the first one until they blocked me and I would never have opened a second one if the first one had been functioning correctly.

Please help me recover my money.

Hello Josev,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETWINNER Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your first account was already verified and if yes, since when exactly? How much in total do you have left on your first account? Why was your first account blocked? When was the last time you spoke to the casino and what was it about?

Unfortunately, as you have created a second account, you most likely won't be allowed to receive any money from it as it is a breach of casino terms. The casino should still however pay out the remaining balance from your first account if you did not breach any rules there.

Looking forward to your answer.

Regards,

Nick

Hello Nick.

None of my accounts were verified at any time.

When they closed my first account there were approximately 350 euros, but there were still open bets so maybe there is more money... I don't have access to this account so I can't know.

The account was not blocked exactly, I had access to my account but I couldn't bet, they blocked the bets. The reason she was blocked I guess was because she was making money.

The last time I spoke with the casino was yesterday, they asked me for many photos of my documentation, proof of money deposit, etc... It was very tedious. In the end they sent me an email saying that they would not refund my money, and that any attempt to contact them would be ignored. It seems like a robbery to me. Betwinner has stolen from me.

I remind you that when I created the second account, the first one was no longer operational, the bets were blocked. I understand that I should not create a second account, but I think that betwinner blocked my first account with the intention that I would create a second account, and thus have an excuse to steal from me.

I would never have created a second account if the first had been operational.

It's all a betwinner strategy to steal their customers.

Thank you very much for listening to me and trying to help me.

Hello. I've been waiting a week for a response... I don't know if you can help me.