BetWarrior Casino - Player's verification is delayed.

I made the account at the beginning of December and I sent the files that they specified on their page, obviously I entered a few days ago and I realize that they did not verify it. Of course, a photo was missing, supposedly with the ID and my face... something that was never detailed in the file request nor was it clearly requested. Question I send that photo that was missing and they tell me that the verification can take up to 48 hours. It's been more than 3 days and there were already two emails that didn't answer me. question that just that day I earned some money. I make the complaint because beyond whether they give me the withdrawal or not and if they do not want to give it to me there, you do not change my life. I send this complaint because this casino gives me a bad feeling, it is not transparent and its methods are strange, surely they will say what What the few transparent casinos of today say is that due to withdrawals, etc., accounts cannot be verified, etc. The usual excuse. My score is a 3.5 that serves as advice to the other participants.

Dear Pandurolia2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetWarrior Casino.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly, that you submitted all the necessary documents, but the selfie with your ID wasn't yet approved? Could you please specify when exactly have you submitted this document? (date)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Pandurolia2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.