Betvisa Casino - Player struggles with self-exclusion.

I desperately need your help in closing the account. Once before I have asked to close but they had stuck my withdrawal so I was forced to keep it open, but this time I really want to close the account. I’m in too much debt please help me.

I’m also attaching the screenshot of the mail I’m sending to them regarding my exclusion to the Mail ID that was provided by you which is "support.inr@betvisa.com" before. Please help me CasinoGuru.

Dear akshayymathur9,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you sent the email to the casino with the self-exclusion request that you added as a screenshot to this complaint?

Could you please advise what the current balance in your casino account is?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi CasinoGuru, I have successfully closed my account. Thank you.

Dear akshayymathur9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru