Betvisa Casino Review

The player from India had requested to have his account blocked due to a self-acknowledged gambling addiction. However, the casino's policy had required 3 months of inactivity for account blocking, which the player had found impossible. After the player's request, we had advised him to send a self-exclusion request to the casino's customer support. The player did so but hadn't received a response from the casino. We then intervened, inviting the casino to the conversation and extending the timer for their response. The casino had claimed they never received a self-exclusion request from the player. After further investigation, it was found that the player had sent the request to an incorrect email address. We had advised the player to resend his request to the correct email. However, the player later decided not to close his account, resolving the issue.

The player from Albania had reported that a casino was refusing to pay his winnings, attributing the issue to a 'glitch' on the site. He also mentioned that the casino had not offered any alternative withdrawal methods and had not asked for any documents to verify his account. However, the issue had been later resolved as the player confirmed receiving his payment. Consequently, we had marked the complaint as 'resolved' in our system.

The player from India had deposited 10,000 INR in a casino and won 600,000 INR, but subsequently, his account was locked. The Complaints Team had reached out to the player for additional information to fully understand the situation but the player failed to respond. Consequently, we could not investigate further and the complaint was rejected.

The player from India, after winning ₹99000 at Betvisa Casino, attempted to withdraw his earnings but his account was suspended after submitting the necessary documentation for KYC. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.