Betvisa Casino

Case summary

The player from India had deposited 10,000 INR in a casino and won 600,000 INR, but subsequently, his account was locked. The Complaints Team had reached out to the player for additional information to fully understand the situation but the player failed to respond. Consequently, we could not investigate further and the complaint was rejected.

Discussion

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p2619126

Bronze

India

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2 years ago

I have deposit 10000 INR I win 600000 INR rupees automatically locked account betvisa is fake website please don't play this website guru casino i rqst you please remove this website your website

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Dear p2619126,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Dear p2619126,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Betvisa Casino - Player's account locked after winnings.

Player stopped responding

Amount: 10,000 INR

Case summary