BetUS Casino - Player's withdrawal is blocked after receiving a bonus.

so Feb 15 i got casino bounes and then when i won they sent immediately a freechip, without even asking, to lock me from withdrawing .

Total scam

Dear kristopherramon5,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you accumulated your initial winnings with or without an active bonus?
• Have you redeemed any Free Chips previously from this casino?
• Ideally, you could forward a screenshot of your bonus and cashier histories to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear kristopherramon5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.