BetToGoal Casino - Player’s deposit has never been credited to his casino account.

I deposite money with skrill and never got them on site don't know what to do.

Dear vedran520,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Petronela

Thank you for informing us regarding this case. Further to our investigation, there was a delay in the amount being added to the account of the player, due to a technical issue related to the API , however the amount was credited to the players account on the 31/03/2023 at 17:46:09.

Over and above this we have sent 2 emails to the player informing them that the amount was credited to their account i.e. on the 31 from a ticket sent by the player. We sent another follow up email on the 1st of April, to which we have heard no reply to date.

Lastly we can see that since 1st the player has been activate and been using our platform placing bets to which we hope he is having a positive experience.

Thank you

Should you require anything further please do not hesitate to let us know.

Best Regards

Savvas

Thank you very much, BetToGoal Casino team, for your assistance and clarification.

Dear vedran520,

Could you please confirm that the issue has been resolved successfully? Is there anything else we could try to help you with or do we have your permission to mark this case as resolved? Looking forward to hearing from you.

Dear vedran520,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.