BetToGoal Casino - Player can’t withdraw.

I've been trying to withdraw my money from Bettogoal for 2 weeks, they refuse, I already passed astroplay, bank account, skriill they say that the data is wrong, as if my data are the same it hasn't changed, my e-mail is the same, CPF is the same they they really don't want to pay me.

Dear rosicleiapereira1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your payment method is the final obstacle in completing your account verification? Would you be able to forward me the communication between you and the casino regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear rosicleiapereira1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.