Bettilt Casino - Player's account has been closed and winnings confiscated.

Hello casino guru team,

My email used at bettilt casino is piy****@gmail.com. My account is permanently disabled when I requested withdrawal of 1,30,000 INR.

Below is complete story explained:

On Nov 8, 2024 I received 40 no deposit free spins (with value of 200 INR for 1 spin) email from bettilt casino (screenshot attached) and I won 55820 INR from free spins. Now it's was my time to wager this bonus money 40X to convert into real money. Max winning from bonus money is x3 of actual bonus amount. I was so lucky that I successfully wagered bonus money 40X and wagering requirement of 22,32,800 INR was fulfilled and that time my account balance was 1,30,154 INR which directly converted to real money balance successfully. I submitted withdrawal request of 1,30,000 INR and it was denied and support team asked me to submit KYC documents again hough my account was already KYC verified. I successfully submitted all required documents and I was told to wait for last step of KYC verification which was telephonic call verification. On Nov 12, 2024 I received a verification call from bettilt I successfully answered all KYC related and Bank related questions. He asked me to tell me last deposit date I was not able to recall since since many weeks I did not deposited. Then he asked me which games was played i successfully answered 'slot games' he wanted to know my last played game name and till the time I remember and answer him the call got disconnected from some issues. I did not hangup call but may be it was network issues. I tried multiple time to call back on same number but no luck. After that I was waiting for call again but I did not received any call and next day I received email stating that my account permanently closed because I failed to call KYC. All my balance 1,30,000 INR amount confiscated and I was not able to login anymore. After doing research I found that same issues with many people and I decided to submit complaint here. I am also planning to file a complaint at https://www.curacao-egaming.com/public-and-players/complaints-step-1 and the business entity Abudantia B.V. email complaints@igamingcompliance.com if the bettilt casino do not resolve my issue here in the forum.

So, my humble is to kindly help me to receive my winning of 1,30,000 INR from bettilt casino.

Attached snapshots for all the incidents including balance, winning, wagering, support email, account login issues etc.

Hello piyualhat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bettilt Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?
• Did they specify which part of the verification you failed (in e-mail or during call)

Looking forward to your answer.

Regards,

Nick