Betti Casino - The player struggles to withdraw his money.

I joined Betti on Friday 3 January and made several deposits. I then withdrew 900 euros and chased up on chat asking when I will receive this. I was told I needed to submit further documents and then checked my emails and saw I had an email requesting the further documents. I forwarded these on Sunday and am still waiting for my winnings.

I have chatted again with them and I feel they are stalling. Yesterday when I chatted with them I was told my request was being chased and yet today I am told they are chasing the relevant team. I just want my winnings with no hassle. Please can you help?

Hello Casbar1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betti Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello

the issue is now resolved. Thank you for your help

Thank you Casbar1 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick