The player from Germany had requested a 1000 Euro withdrawal and had their account locked for a week to facilitate the transfer. Upon inquiry, the casino claimed the player had canceled the withdrawal and gambled the money, which was impossible due to the account lock. The casino then refused to payout. The complaint was rejected because the player did not respond to follow-up questions, preventing further investigation.
Betti Casino - Player’s withdrawal has been denied.
Amount: €1,000
Betti Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Good day,
I requested a withdrawal of 1000 Euros from this casino. Subsequently, I had my account closed for a week to allow the money to be transferred during this period. Today, I contacted the casino via chat to check the status of my withdrawal, and they claimed that I had canceled the withdrawal and gambled the money. However, I couldn't have played because I had my account locked for a week. Now, they are refusing to pay out my money.
What can I do about this?
Automatic translation:
Public
Public
3 months ago
Hello Adler9191,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betti Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
