The player from the United Kingdom is facing difficulties verifying his account due to the use of now-canceled cards, despite providing paperwork and bank statements as evidence. The casino is delaying withdrawals and has not provided clarity or answers.
Betti Casino - Player’s verification process delayed.
Amount: €16,000
Betti Casino
Safety Index:Above averageSafety Index
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6.9
Betti Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
I'm currently having problems verifying my account as I have played with cards that have now been canceled and the casino are declining my paperwork and bank statements wich clearly evidence the past deposits. I believe they are delaying my withdrawals. I am chatting in the chat and have said they will escalate to the right department. But I am not getting any clarity or answers from them. Recent deposit method been verified and residence also identity but delays with card ownership. Any help to resolve this would be great.
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4 months ago
Hello Bbsugar23,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betti Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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4 months ago
I have sent numerous account statements and now they are aask9ng for clarification as to the cancelled card wich I have uploaded a paperwork showing proof of the closure. They are now delaying saying my virtual revolt card they need a screen shot of front back this is a virtual card and I can not screen shot so I have sent acount conformation and taken a picture of the virtual card which they ate saying is not valid it needs to be a screen shot. Wich I can't provide I have done everything they are asking and still declining and delaying I have spoken to numerous people who all advise diffrent things it's like I'm getting nowhere. Verification has been now ongoing 3days however I get 14 days but this is just getting ridiculous
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4 months ago
Dear Bbsugar23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
