HomeComplaintsBetti Casino - Player experiences multiplier miscalculation issue.

Betti Casino - Player experiences multiplier miscalculation issue.

Amount: €8,400

Betti Casino
Safety Index:Above average
Submitted: 28 Dec 2023 | Case closed : 29 Dec 2023
Case closed Our verdict

Other

REJECTED

Case summary

11 months ago

The player from Germany had reported an issue with Betti Casino Red Door, where a multiplier had not been calculated correctly resulting in a potential loss. The player had filed a complaint but received a response that everything was 'fine'. Upon our request for additional evidence to support his claim, the player had asked to close the case. Consequently, we had rejected the complaint as per the player's explicit request.

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11 months ago
Translation

Hello, I played at Betti Casino Red Door Casino where my multipliers were not calculated correctly, in my case, it should be x7. I have already lodged a complaint but apparently everything seems to be 'fine'.

Automatic translation:
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11 months ago

Dear karinfreese1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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11 months ago
Translation

Thanks you can close the case

Automatic translation:
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11 months ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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