The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player expressed concern but later confirmed that the funds had been received. We marked the complaint as resolved and thanked the player for their cooperation.
Betti Casino - Player claims that payment has been delayed.
Amount: £2,000
Betti Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Hi there, so I've seen it says I should wait 2 weeks to make a complaint but this site seems to be renown for not paying out so id rather catch this issue earlier than later if possible please. I've asked everyday 4 days in a row what the deal is with the payout and they would just change their excuses everytime and I can this being a constant issue without help. They say they're meant to payout after 3 days, today marked 3 days (72 hours) since the request to withdrawl. I have bills to pay and relying on this win to do so, silly I know but its just where I sit with gambling. Here is a screen shot of my last interaction with the site.
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3 months ago
Dear deftones782,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
Hi there, apologies about creating a complaint i was just worried and pessimistic that they wouldn't pay out, I have received my funds now, I deeply apologise for any inconvenience
Kindest regards
Nathan s***
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3 months ago
Dear deftones782,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
