BetterDice Casino - Player’s withdrawal has been delayed.

On Feb 1 2020

I deposited $2000 at 250% match

Withdrew $7600

Feb 19 Got paid $1475.91

Never received the difference of $6122.09

On Feb 15, my wife deposited$4000 at $250% match

Withdrew $$11 111.00

Was paid $1533

Never received the remaining $ $9 578.00

As of April 16th 2021 Michael is no longer communication with us.

Both of acct have been blocked but we have over 92 emails that tells the story. Here is an overview:

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March 4th

Hi Rob,

This is the breakdown of everything so it is very clear:

You deposited a total of 2560 CAD on your credit card.

We gave you 6250 CAD in bonuses.

Your made a withdrawal of 7598 CAD.

Under normal circumstances you would have been paid out 1348 (7598-6250), since once you request a withdrawal the bonus money is then removed as it is non-cashable.

However, we paid you 1500 CAD by Ecopayz and I was hoping that I could refund the remainder to your card as a goodwill gesture but after speaking to the processor we are unable to.

So, this is why I am kindly asking you to dispute the credit card charges and get the refund back on your card.

This is the best option we have for you right now. Please get back to me once you have retrieved the money and maybe we can discuss reinstating your account, the funds that were in there was bonus money and has now been voided.

Best Regards

Michael

Account Manager

BetterDiceCasino.co

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March 10th,

Hi Rob

You will be receiving 2560 CAD in total.

I am on top of it, as I said and I apologise for the delay.

Best Regards

Michael

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March 10th

That is so much better then nothing! HIHI,

In my books of misunderstanding there was $6022 pending ,, will that mean that I will receive $2560 from the $6022 and the difference of $3462 will be available for me to play at will in my acct?

I am soooooo sorry for all this confusion of mine,, I know that you are busy and I am not all with it! But your patience and help isSOOOO appreciated.

Thank you kindly Michael,

Rob :

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March 29 2021

Hi Rob

OK so here is the best way to get this awful saga over with because we have been scammed by the people that processed your credit cards.

Please call your bank and dispute every transaction you see on your card from XENUM LLC

Tell the bank that either you do not recognise the charges or you were offered a financial service (say it was a transaction made on the phone) and you then requested a refund but they have been impossible to contact and you later learned it was fraud.

Don't say it was a casino or they may not be as willing to help.

These are the transactions for you reference:

The remainder we owe to Sylvie will be paid soon.

Best Regards

Michael

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March 30th2021,

I WILL NOT BE CORRUP[TED BY YOU. i iINVESTED IN YOU, YOU TOOK MY MONEY. I WITHDREW, NOW YOU PAY ME BACK, i IT IS UP TO YOU TO HAVE THE FUNDS PUT IN MY ACCT AS IT WAS UP TO ME TO HAVE FUNDS AVAILABLE WHEN I INVESTED IN YOU.

NOW HAVE MY MONEY AVAILABLE BY THE END OF THIS WEEK AS MY WIFE IS LOOKING AT HER CHEQUING ACCT 5 TIMES ADAY EXPECTING HER MONEY ALSO.  

YOU ARE CLAIM TO BE A TRUST WORTHY ESTABLISHMENT.

ACT LIKE ONE.

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March 30th 2021

Hi Rob

What I am telling you is not corrupted.

We have all been the victim of fraud, we cannot do anything else other than you dispute the charges, tell the bank the truth that you have requested a refund but the Xenum LLC has not responded.

I am sorry but this is all I can do.

Michael

March 30th 20201

I have told you over and over, we do not have your money so there is no way we can send you anything.

The only way is to contact your bank to dispute the charges.

Please do that.

April 9th,

Hi Rob

Your wife's wire transfer has been sent and she see the funds in the next few days.

Have a good weekend and I am terribly sorry for this drawn out process, it really was not in my hands.

Michael

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April 9th 2021

O REALLY YOU ARE BACK TO THE FRAUD WAY!REALLY MICHAEL!

UNBELIEVABLE

MY wife received a wire of $1533

if this is you,, it makes no sense.

you promised her $3615,,,, you need to wire an extra $2082 today for her and my $2905 as promised

WHAT A ROOLER COSTER RIDE BTW GOOD AND EVIL HERE IN THE PAST 4 MONTHS

Dear Robert,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Just to summarize the case and to make sure I understand the issue correctly – the casino sent part of your winnings to your Ecopayz account. Later you were advised to ask your bank to dispute the amount you deposited to your casino account to receive the rest of your winnings. Is that correct?

Is there any other important communication between you and the casino we should review? If yes, please post it here or forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.