HomeComplaintsBetterDice Casino - Player’s having difficulties withdrawing his winnings.

BetterDice Casino - Player’s having difficulties withdrawing his winnings.

Amount: €1,415

BetterDice Casino
Safety Index:Low
Submitted: 07 Aug 2020 | Resolved : 11 Aug 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Germany is struggling to contact casino support regarding his delayed withdrawal. The player received his money, therefore we marked this complaint as 'resolved'.

Public
Public
4 years ago
Translation

Hy


I deposited 25 € in the casino via Ecopayz and then tried to verify my account and it worked after several days.


Well then I clicked out and what do I see ..

No Ecopayz, only Astropayz and offline payment.


Then I took offline payment and told the support that they should please pay out on Ecopayz ..


As you can see in the casino there are 3 different times when they pay out.


60-70% of our withdrawals are automated. This means that customers who have verified their accounts and used the same payments method as per deposit, will have their withdrawal processed immediately.

30-40% of our withdrawals are manual. This means that in some cases the withdrawal needs to be manually approved, therefore it can take up to 24 hours to be processed.


Go on with


Visa - 2-7 business days

MasterCard - 2-7 business days

eco Payz - 2-7 business days

Bank Transfers - 2-7 business days

Neteller - 2-7 business days

Interac E-Transfer - 2-7 business days

Paykasa - 2-7 business days

Skrill - 2-7 business days

eco Voucher - 2-7 business days

Flexepin - 2-7 business days

Qiwi Wallet - 2-7 business days

Pay Safe Card - 2-7 business days

Neosurf - 2-7 business days

Oto Pay - 2-7 business days


And finally from the support itself


Processing time takes 24 to 48 working hours.

Thank you.


When asked what is correct, the following email came after 4 days of pending and nothing has happened so far.


Hello and thank you for your email.


Withdraw processing times vary and at times, it can take a little bit more.

This is done so that we are in compliance with all KYC and AML regulations.

You have a substantial winnings.


So, once approves, you will be notified, please be little more patient.


Further questions are not answered and there is generally no information about what is going on.


I think the whole thing is a scam casino and you try to work for a while


If you want to receive more information


Google> Betterdice Casino Scam


Automatic translation:
Public
Public
4 years ago

Dear Fabian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand it correctly, that this was your first attempt for a withdrawal? How long exactly have you been waiting since requesting your withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, if there is any other relevant communication between you and the casino that you could forward me, please send it to my email address kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
4 years ago
Translation

You paid off in the end!


Nevertheless, MANY THANKS TO THE TEAM

Edited
Automatic translation:
Public
Public
4 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news