The player from Germany is struggling to contact casino support regarding his delayed withdrawal. The player received his money, therefore we marked this complaint as 'resolved'.
BetterDice Casino - Player’s having difficulties withdrawing his winnings.
Amount: €1,415
BetterDice Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
BetterDice Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hy
I deposited 25 € in the casino via Ecopayz and then tried to verify my account and it worked after several days.
Well then I clicked out and what do I see ..
No Ecopayz, only Astropayz and offline payment.
Then I took offline payment and told the support that they should please pay out on Ecopayz ..
As you can see in the casino there are 3 different times when they pay out.
60-70% of our withdrawals are automated. This means that customers who have verified their accounts and used the same payments method as per deposit, will have their withdrawal processed immediately.
30-40% of our withdrawals are manual. This means that in some cases the withdrawal needs to be manually approved, therefore it can take up to 24 hours to be processed.
Go on with
Visa - 2-7 business days
MasterCard - 2-7 business days
eco Payz - 2-7 business days
Bank Transfers - 2-7 business days
Neteller - 2-7 business days
Interac E-Transfer - 2-7 business days
Paykasa - 2-7 business days
Skrill - 2-7 business days
eco Voucher - 2-7 business days
Flexepin - 2-7 business days
Qiwi Wallet - 2-7 business days
Pay Safe Card - 2-7 business days
Neosurf - 2-7 business days
Oto Pay - 2-7 business days
And finally from the support itself
Processing time takes 24 to 48 working hours.
Thank you.
When asked what is correct, the following email came after 4 days of pending and nothing has happened so far.
Hello and thank you for your email.
Withdraw processing times vary and at times, it can take a little bit more.
This is done so that we are in compliance with all KYC and AML regulations.
You have a substantial winnings.
So, once approves, you will be notified, please be little more patient.
Further questions are not answered and there is generally no information about what is going on.
I think the whole thing is a scam casino and you try to work for a while
If you want to receive more information
Google> Betterdice Casino Scam
Automatic translation:
Public
Public
4 years ago
Dear Fabian,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand it correctly, that this was your first attempt for a withdrawal? How long exactly have you been waiting since requesting your withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?
Additionally, if there is any other relevant communication between you and the casino that you could forward me, please send it to my email address kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
