BetterDice Casino - Player’s complaining about a technical glitch.

I wasn't able to play the games I wanted and the games I did they froze and were glitches and when this happened I lost also when I wanted to bet it wouldn't let me then I pressed nothing and it made bets on its own very bad would never go to this site.

Dear Danny,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Something like this may happen when you have, for example, weaker internet connection. Do you have any evidence showing this problem (a video recording or a screenshot)?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino forward it together with the screen shot (or any other evidence) to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.