BetTaurus Casino - Player's withdrawal is delayed.

100% Zombie Casino, support does not exist, chat never works, email: support@bettaurus.com automatically rejects the email as if the email inbox did not exist, I made the withdrawal money on September 11, 2023, I added documents on the website, I wrote to the e-mail address provided on the website support@bettaurus.com, unfortunately I receive a message from the mail that the recipient's e-mail address does not exist and the message was returned to the sender.

Casino.Guru have any idea how to contact this casino support?

Dear Niedzwiadek,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetTaurus Casino.

I sent an email and the result was the same for me.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you tried contacting the casino via WhatsApp or tawk.to feature found on the website?

Is this your first withdrawal attempt from the casino? Have you received any feedback regarding your submitted documents from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hello

1: yes, but left unanswered

2: yes, this is my first withdrawal, never any feedback from the casino.

I apologize for the late reply, my health issues prevented me from replying sooner.

Have you received any response from the casino since the complaint started? I'll await your reply.

never, support does not exist

Casino.guru should check casinos better and add zombie casinos to blacklists, after all, there is no chance of any withdrawal from a casino where no one works... Company is 100% scam because they have no support, I guess you can see that.

Again, I am sorry for your negative experience.

I admit that trying to contact the casino via support or attempting to contact the casino representatives, my attempts have been fruitless. Consequently, I changed the support rating of the casino and marked the casino as 'zombie'.

Keep in mind Casino.Guru has a database of several thousand active casinos. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. This particular casino was reviewed on July 2023 and my colleague confirmed to me the section of the casino that currently serves to leave messages (tawk.to) was a fully functioning live chat at that time, with good service.

Thank you for your help in making Casino Guru better.

I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service in our last attempt to contact the casino and mediate the issue.

Hello there,

Thank you Niedzwiadek for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetTaurus Casino for their help in resolving this complaint.

Thank you!

OWNER

Games & More B.V.

same owner chipstars.bet casino, is managed by the same brand?

Dear Niedzwiadek, I have contacted the Chipstars affiliate and was told that BetTaurus isn't managed by the same brand, therefore I would recommend you contact the Curacao eGaming Authority (https://verification.curacao-egaming.com/validateview.aspx?domain=bettaurus.com#contentComplaints) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter