The player from Sweden had issues with withdrawal despite being fully verified. Initially, the casino insisted on using Astro Pay but switched to a bank transfer later. Then, the casino asked to verify a bank statement that had already been confirmed earlier. The player's account had been verified over a week ago, and they had been dealing with this issue for a year. Despite assurances from the casino, the payment had not been made. We attempted to investigate further by requesting more communication records from the player. However, the player did not respond, leading us to reject the complaint due to insufficient information.
Betstro Casino - Player struggling with withdrawal issues.
Amount: 1,100 kr
Betstro Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Betstro Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
They don’t want to pay my money out. I’m verified and everything. First they wanted me to make a withdrawal through Astro pay. But my account was not linked and they made a thing of it. Now they said that they sorry and will accept my withdrawal through bank transfer. And after this they said that I need to verify my bank statement. But I already did that and they accepted it from the beginning. Please help me to fix this problem
Public
Public
11 months ago
Hello Ccc11,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstro Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Translation
My account was verified more than a week ago. Been having problems with this for a year now. Collected my winnings with real money. They last said they apologized and would fix it and pay my money and then cancel it
Automatic translation:
Public
Public
11 months ago
Hello Ccc11,
Can you please forward the full communication between you and the casino regarding the account verification to nikolas.b@casino.guru?
