Betstro Casino - Pelaaja kamppailee vetäytymisongelmien kanssa.

They don’t want to pay my money out. I’m verified and everything. First they wanted me to make a withdrawal through Astro pay. But my account was not linked and they made a thing of it. Now they said that they sorry and will accept my withdrawal through bank transfer. And after this they said that I need to verify my bank statement. But I already did that and they accepted it from the beginning. Please help me to fix this problem

Hello Ccc11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified more than a week ago. Been having problems with this for a year now. Collected my winnings with real money. They last said they apologized and would fix it and pay my money and then cancel it

Mitt konto blev verifierat för mer än en vecka sen. Har haft problem med detta i ett år nu. Samlade min vinst med riktiga pengar. De sa senast att de bad om ursäkt och att de skulle lösa det och betala ut mina pengar för sedan cancellera det

Hello Ccc11,

Can you please forward the full communication between you and the casino regarding the account verification to nikolas.b@casino.guru?

Dear Ccc11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.