The player from Ukraine experienced a delay in receiving a withdrawal of 79 euros to their MiFinity wallet, as it had been in processing for three days. Despite reaching out to customer support, they continued to receive the same generic response regarding the status of their withdrawal. The issue was resolved when the player confirmed that the money had arrived. The complaint was marked as 'resolved' in the system.
Betstro Casino - Player's withdrawal is delayed.
Amount: €79
Betstro Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I've been waiting for three days for 79 euros to be transferred to my MiFinity wallet.
The customer support keeps replying with the same message.
We are pleased to inform you that the relevant department has reviewed your withdrawal request and it is now in the queue for processing.
Once your withdrawal is approved, it will be credited to your payment method. For e-wallets, this usually happens instantly.
It's been in the queue for three days now.
Automatic translation:
Public
Public
1 month ago
Dear Alina2000,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
1 month ago
Translation
The money arrived today. The complaint can be closed. Thank you.
Automatic translation:
Public
Public
1 month ago
Dear Alina2000,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
