The player from Finland has continuously received withdrawal denials from Betsrto, with the reason provided being that they need to bet 100% of their deposited amount before withdrawal, even though they report having already bet over their deposit amount. The complaint was rejected as the player stopped responding.
Betstro Casino - Player experiencing withdrawal issues with Betsrto.
Amount: €105
Betstro Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Betstro Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Betsrto simply cannot manage to pay my money out. Every single time, an email alert arrives stating that I must bet 100% of my deposited amount before withdrawal and that this is the reason my withdrawal has been declined. Despite betting well over my deposit, every time I attempt to withdraw, I am provided the same reason why the transaction cannot proceed. It appears that they are trying to scam and not pay my money, even though the amount is small.
Automatic translation:
Public
Public
1 year ago
Hello niskanenmiro,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstro Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much did you deposit there exactly and how much did you wager from it? Did you also use any kind of bonus? If possible, could you please forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
