Betstarexchange Casino - Player's loss bonus is delayed.

I have registered for loss bonus for the week 9th October to 15th October, but later i have not received when i asked in live chat they told i have not raised a request, but i know their scam thats why i have taken screenshot for the same after sending that screenshot they told am eligible for loss bonus and also i will get it by Wednesday, after that everyday they are asking me to wait for 24 hours and not giving loss bonus, today they told its not possible to give loss bonus but after shared all screenshots of which they promised that they will give loss bonus again they asking me to wait for an update

Hello nishchaikumar,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any bonus active during that week? When was the last time you spoke to the casino and what was it about? Would it be possible to forward the evidence and the conversation between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Sir i was already registered for loss bonus and also taken the screenshot for the same on that day. Even they have confirmed the same but not they are delaying.

Hello nishchaikumar,

Can you please forward your betting history from the mentioned week? How much exactly did you deposit/lose/win that week?

Dear nishchaikumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What to do

Hello nishchaikumar,

I have requested the deposit/bonus and betting history to check whether you were eligible for the loss bonus. Please forward it to nikolas.b@casino.guru.

Dear nishchaikumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.