HomeComplaintsBetstarexchange Casino - Player’s experiencing difficulties withdrawing her winnings.

Betstarexchange Casino - Player’s experiencing difficulties withdrawing her winnings.

Amount: 300 INR

Betstarexchange Casino
Safety Index:Above average
Submitted: 04 Jun 2021 | Case closed : 21 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from India has requested withdrawal a few days ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I have given withdrawal 3 days back till now I didn't get amount, customer care executive are not responding properly

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3 years ago

Dear Padmashree,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela


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3 years ago

Dear Padmashree,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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