Betstarexchange Casino - Player’s deposit not reflecting in the account.

Hi I had deposited a mount of 20000/- indian rupees and the money got debited in my credit card, but din reflect in my gaming account, on 16/02/2024. I have been asking them for the same from past 8 days, but they are like we are checking on it, and they asked me to give my bank statement. I gave them the bank statement also but still they are not responding properly n asking me to provide my statement again in the chat. And sometimes they disconnect the chat n between. hope you guys understand my concern and help me get my funds back

Dear buddyu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thaq very much for your reply. As you requested I have mailed you the bank statement for 20000/- on date 16/02/2024 please check and let me know whstbyo do next

Hi buddyu,

• Thank you for your bank statement. Is there any chance that could forward a payment receipt that would display more details about the missing transaction?

Looking forward to hearing from you.

Hello buddyu,

Have there been any developments since our last conversation, please? 

No there is no developments they are telling everyday that they are still checking on it and add the money soon to my account. It’s been 20 days for today but they are just dragging. Please help me

Hi buddyu,

I regret to learn that your deposited funds have not yet been credited to your casino account. Before we reach out to the casino on your behalf, could you please send us your bank statement from the date of the deposit until today? This will serve as evidence that the funds left your account and were not refunded.

Thank you.

Dear buddyu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

to Which e mail should I send you the bank ststement

Hi buddyu,

To the one I provided in my very first reply (petronela.k@casino.guru).

Thank you.

Yes I know I have allready sent you the same from my email address. M**njun******ppa@yahoo.com

Hi buddyu,

In conclusion, here are the details of your misplaced deposit, is that correct?

• Would you be able to provide a screenshot of your casino cashier history as well?
• I noticed that the last bank statement you provided was issued on the 8th of March. Is there a more recent statement available?

Thank you.

Yes it’s correct. I’ll send you the screenshot to your mail

Hi buddyu,

• I'm sorry but I haven't received any new emails from you. Could you please advise from what email address you sent it?

Thank you.

Dear buddyu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.