HomeComplaintsBetsson Casino - Player complains that she didn’t win anything.

Betsson Casino - Player complains that she didn’t win anything.

Amount: $1,000,000 CLP

Betsson Casino
Safety Index:High
Submitted: 08 May 2023 | Case closed : 28 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Chile is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I am a Betsson casino player and I play Cairo link and win slot machine and that machine is really fixed, in the expanded reels function the free spins disappear like magic or the blue balls disappear where it gives amounts of money

May operation is lousy disappears

money and sometimes they don't pay the winnings


Automatic translation:
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1 year ago

Dear lilyplazaccivil,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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1 year ago
Translation

I will look for the evidence

thank you

Automatic translation:
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1 year ago

You can forward any supporting evidence, ideally, your entire game history to petronela.k@casino.guru at your earliest convenience. Looking forward to hearing from you.

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1 year ago
Translation

Okay

thank you

Automatic translation:
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1 year ago

Ok

gravias

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1 year ago

I will be waiting for your emails patiently. Thank you.

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1 year ago

Dear lilyplazaccivil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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