The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Betsson Casino - Player complains that he didn’t win anything.
Amount: €9,000
Betsson Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi,
have deposited a good € 15,000 at this casino for half a year. My biggest win since 2000 €. For example, as soon as I win € 800 and raise my stake to € 10, it hits me to zero within a few minutes. I find it a little strange that I unfortunately do not get any major winnings with this high deposit amount. I play on average with a bet of € 2 to € 20 per spin. Of course I am aware that this is a game of chance, but I am starting to feel a little underhanded
Automatic translation:
Public
Public
3 years ago
Dear Nando,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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