HomeComplaintsBetsson Casino AR - Player's account is inaccessible after deposit.

Betsson Casino AR - Player's account is inaccessible after deposit.

Amount: $2,500 ARS

Betsson Casino AR
Safety Index:High
Submitted: 31 Aug 2023 | Case closed : 18 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina deposited 2500 ARS but was unable to play. The player now has concerns about their deposited funds. We closed the complaint becasue the player stopped responding.

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1 year ago
Translation

I deposited $2500 and they didn't let me play at the casino...and today I tried to enter and they kicked me out...they closed my session...and I can't enter anymore...I would like to know if they will return my money?

Automatic translation:
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1 year ago

Dear veronicaF,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsson Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you contacted casino support and asked for an explanation? What response from the casino have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear veronicaF,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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