The player from the Netherlands had signed a refund agreement with Betspino for €6652 on April 27th. Initially, communication was good, but then the player was ignored by all relevant departments and VIP managers, leaving the payment unresolved. Despite multiple follow-ups, the player did not receive any response from the casino. We reviewed the case and concluded that it was outside our scope, recommending the player to contact legal authorities or a lawyer. The complaint was rejected based on our policy and the legality concerns of the casino's operations in the player's country.
Betspino Casino - Player’s refund request ignored.
Amount: €6,652
Betspino Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
