Betspino Casino - Player's cashback request has been denied.

Dear gamblers

I strongly do not recommend playing in this casino. Firstly, their policy and legal acts write that you can receive cashback, however, after deposited 3k and asked for cashback, i was told it is technical issues, and i cant get cashback.

Looks totally like a legal scam...

Hello unaravas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betspino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim any bonuses in the past?
• When was the last time you spoke to the casino and what was it about?

Please note that all casino bonuses are a good-will of the casino and they may refuse to give them to any player without any reason given unless they've promised it to you

Looking forward to your answer.

Regards,

Nick

1. I was not asked to verify the account, because did not even try to withdraw.
2. I did claim bonuses in the past "rakeback" and "cashback", however they have some techinical issues for receiving the rakeback and cashback and telling me it is not fixed for over the week.
3. Already did not receive cashback for 6k euro (deposited more after this claim).
4. The last time i spoke was yesterday, about fixing the problem with the cashback. However, got official email that it is still being fixed. Was asked to give me that manually, but they said it is not possible to do it manually. The thing is, that they have some kind of system in bonus tab, that i need to press for cashback, but due to technical problems, i do not see cashback botton, it has gone. In their cashback policy it is crearly written and they state, that cashback is always possible due to deposits amount. So they can not to refuse it in my opinion.

Hello unaravas,

Would it be possible for you to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

I would also advise against making any further deposits solely for the purpose of receiving a cashback bonus until this matter is resolved.

Lastly, please keep in mind that every casino bonus is a goodwill of casinos, and they reserves the right to decline such offers to any player at any time.

I look forward to your response.

Best regards,

Nick

Hello,

It was Sent you via mail, confirm please that received.

Hello Unaravas,

I’m sorry to hear about the technical issues you're facing with the casino. As mentioned previously, it is entirely up to the casino's discretion whether a player receives a bonus, and they are within their rights to refuse at any time. If you are not satisfied with their bonus system, I would suggest considering a different casino.

Is there anything else we can assist you with?

Regards,

Nick

Dear unaravas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.