The player from the Netherlands had requested the permanent closure of his account due to gambling addiction but was able to access it and make deposits on 06/06. He sought a refund for these deposits (€450 and €500) and confirmation that his account was permanently closed. The issue was resolved as the player confirmed that the casino's VIP manager had permanently closed the account and the funds would be refunded. The complaint was rejected at the player's request.
Betsomnia Casino - Player’s account closure request has been ignored.
Amount: €950
Betsomnia Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
