The player from the Netherlands had requested the permanent closure of his account due to gambling addiction but was able to access it and make deposits on 06/06. He sought a refund for these deposits (€450 and €500) and confirmation that his account was permanently closed. The issue was resolved as the player confirmed that the casino's VIP manager had permanently closed the account and the funds would be refunded. The complaint was rejected at the player's request.
Betsomnia Casino - Player’s account closure request has been ignored.
Amount: €950
Betsomnia Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Betsomnia Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
